Version 2.0. Effective date: October 13, 2026
IF YOU LIVE IN THE UNITED STATES, SECTION 14 MEANS THAT DISPUTES WITH US ARE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND NOT BY A JURY OR IN A CLASS ACTION. THE SAME ARBITRATION AGREEMENT IS IN THE OFFICE SILKIE LICENSE AGREEMENT. YOU MAY OPT OUT WITHIN 30 DAYS.
1. These terms
1.1 These Terms of Sale and Website Terms of Use (the "Terms") are a contract between you and Neekore LLC ("we", "us", "our"). They apply when you buy Office Silkie (Silkie Write, Silkie Sheets and Silkie PDF, the "Software"), when you sign in to your account, and when you use our website at https://officesilkie.com (the "Website").
1.2 You accept these Terms when you check the box at checkout or click a button that says you agree. Using the Website also counts as accepting them. If you do not agree, do not buy from us or use the Website.
1.3 Your use of the Software is governed by the Office Silkie End User License Agreement at https://officesilkie.com/eula (the "License Agreement"). Our Privacy Policy at https://officesilkie.com/privacy explains how we handle personal information. Both are part of these Terms. If these Terms conflict with the License Agreement, these Terms control on payments, renewals and refunds, and the License Agreement controls on everything else.
1.4 You must be at least 18 years old, or the age of majority where you live, to buy from us.
2. Who sells to you
Our online store is operated by our reseller (named at checkout), which is the merchant of record for all orders. It handles payment, invoices, sales tax and VAT, and payment-related customer service, and its buyer terms also apply to your payment. We are the licensor of the Software and are responsible for the Software, your License, activation, and product support.
3. What you buy
3.1 A License, not a copy. When you buy, you get a License to use the Software under the License Agreement. Each License can be active on one PC at a time. The product page and checkout show what each plan includes, including whether it is a one-time purchase or a subscription, and which updates are included.
3.2 No license keys. Your License is linked to the email address you use at checkout. If you buy from inside the Software, the PC you bought from activates by itself. You can activate a License on a PC, or move it to another PC, by signing in on the Website and choosing to use it on that PC. You can also deactivate a PC from inside the Software.
3.3 Delivery. Delivery is complete when your License is available in your account. We send a confirmation email with your order details and, for subscriptions, the renewal terms and how to cancel. The Software itself is downloaded through the free Office Silkie installer.
3.4 Try first. The free 30-day trial lets you check that the Software meets your needs before you buy. The trial needs no payment details and never turns into a paid plan by itself. Please use it to check that the Software opens and saves the files you work with in the way you need. File conversion between different programs is never perfect (see the License Agreement, Section 8).
4. Prices, taxes and payment
4.1 Prices are shown on the Website and at checkout, in the currency shown. Taxes are added where required and shown before you pay.
4.2 We may change prices at any time, but a change does not affect an order we have already accepted. For subscriptions, Section 5.4 applies.
4.3 If a price is clearly wrong because of an obvious error, we may cancel the order and refund you in full, even after accepting it.
4.4 You confirm that you are authorized to use the payment method you provide. Your order is accepted when we, or our reseller, confirm it by email. We may refuse or cancel an order if we suspect fraud, if the law requires it, or if we cannot deliver it. If we do, we refund any amount we have charged.
5. Subscriptions and automatic renewal
This Section applies only if you buy a subscription plan.
5.1 What you agree to. A SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD (MONTHLY OR YEARLY, AS SHOWN AT CHECKOUT). EACH TIME, IT IS CHARGED TO YOUR PAYMENT METHOD AT THE THEN-CURRENT PRICE PLUS ANY TAX, UNTIL YOU CANCEL. Before you pay, the checkout shows the price, the billing period, the date of the first renewal charge, and how to cancel. You must agree to these terms before you buy.
5.2 How to cancel. You can cancel online at any time, without contacting anyone, at https://officesilkie.com/account (Subscription, then Cancel). You can also cancel by emailing support@officesilkie.com. Cancellation takes effect at the end of the current billing period. Your License keeps working until then and is not charged again. Apart from Section 6, we do not refund the remaining part of a period you have already paid for, unless the law requires it.
5.3 Reminders. For yearly subscriptions, we email you a reminder at least 15 days and no more than 45 days before each renewal. The reminder shows the renewal date, the price, and a link to cancel. For every subscription, we also send at least one reminder a year with how often it renews, how much it costs, and how to cancel.
5.4 Price changes. If we change the price of your subscription, we email you at least 30 days before the new price applies. The change applies from the next renewal after the notice period. You can cancel before then.
5.5 Failed payments. If a renewal payment fails, we, or our reseller, may try again. If payment still fails, the subscription may end and the License stops working at its next check.
6. Money-back guarantee and refunds
6.1 14-day money-back guarantee. If you are not satisfied for any reason, you can ask for a full refund within 14 days of your purchase, or within 14 days of a subscription renewal charge for that charge. Ask at https://officesilkie.com/account or by emailing support@officesilkie.com with your order email. We normally refund to the original payment method within 10 business days.
6.2 What happens after a refund. When a purchase is refunded, the License it bought ends and stops working on any PC at the next check. You can still use any trial you are entitled to.
6.3 Fair use. If someone repeatedly buys and refunds the same product, we may refuse further refunds for that person, unless the law requires them.
6.4 Your statutory rights. This guarantee is in addition to any rights you have under the law. If you are a consumer in the European Union, European Economic Area, United Kingdom, or Switzerland, the 14-day guarantee in Section 6.1 gives you at least the same time as the statutory right of withdrawal. You can use it even after the download or activation has begun.
7. Chargebacks
If you have a problem with a charge, please contact us first. Most problems can be fixed quickly, and we will refund you under Section 6 if you are eligible. If you dispute a charge with your bank or card issuer, the License for that order is suspended while the dispute is open. If the chargeback succeeds, the License ends. We may provide evidence of the order and its use to the payment provider.
8. Your account
8.1 To buy, activate, or manage a License, you may need to sign in to the Website with your email address. You must give accurate information and keep access to your email account secure. You are responsible for activity in your account. Tell us right away at support@officesilkie.com if you believe someone else has used it.
8.2 We may suspend or close an account that is used for fraud, abuse, or breaking these Terms or the License Agreement. Before doing so, we will tell you where reasonably possible.
9. Using the Website
9.1 You may use the Website only for lawful purposes and as these Terms allow. You may not:
(a) attack, overload, probe, or try to get unauthorized access to the Website, our servers, or other users' accounts;
(b) use bots, scrapers, or other automated means to access the Website, except search engines indexing public pages;
(c) interfere with licensing, activation, downloads, or payment;
(d) upload malicious code; or
(e) pretend to be someone else.
9.2 The Website and its content, including text, graphics, logos, and the Software, are owned by us or our licensors and protected by law. Apart from using the Website as intended, you may not copy or reuse them without our written permission.
9.3 The Website may link to sites and services run by others. We are not responsible for them.
9.4 Information on the Website is general information, which we try to keep accurate and up to date. Product information describes the Software at the time it was written, and the Software may change through updates.
10. Disclaimers
10.1 THE SOFTWARE IS COVERED BY THE WARRANTY DISCLAIMER IN SECTION 14 OF THE LICENSE AGREEMENT.
10.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND YOUR ACCOUNT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THIS INCLUDES ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.
11. Limitation of liability
11.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES. WE ARE ALSO NOT LIABLE FOR ANY LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OR GOODWILL. THIS APPLIES TO LOSSES THAT ARISE OUT OF OR RELATE TO THESE TERMS, ANY PURCHASE, YOUR ACCOUNT, OR THE WEBSITE, WHATEVER THE LEGAL THEORY, AND EVEN IF WE WERE TOLD THE LOSS WAS POSSIBLE.
11.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, ANY PURCHASE, YOUR ACCOUNT, THE WEBSITE, OR THE SOFTWARE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US$50). THIS IS ONE COMBINED LIMIT WITH THE LIMIT IN THE LICENSE AGREEMENT, NOT AN ADDITIONAL ONE.
11.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. This includes liability for fraud, for willful misconduct or other intentional wrongdoing, for gross negligence where the law does not allow it to be limited, for death or personal injury caused by negligence, and for violations of law where the law does not allow the liability to be limited. Section 19 of the License Agreement (your rights as a consumer) applies to these Terms too.
12. Indemnity
To the extent permitted by applicable law, you agree to defend, indemnify, and hold us harmless against claims by third parties, and the resulting damages, losses, and reasonable costs (including reasonable legal fees). This applies to the extent those claims arise from your breach of these Terms, your misuse of the Website or your account, or your violation of law or of someone else's rights. This Section does not apply to claims caused by our own breach or wrongdoing.
13. Export controls and sanctions
You may not buy or use the Software if you are in a country or region subject to comprehensive United States sanctions. You also may not do so if you are on a United States government list of prohibited or restricted parties, or if you would be acting for anyone who is. We, or our reseller, may refuse or cancel orders, and refuse activations, to comply with export control and sanctions laws. Section 12 of the License Agreement also applies.
14. Dispute resolution
14.1 Same arbitration agreement as the License Agreement. Section 17 of the License Agreement (Dispute resolution: binding individual arbitration and class action waiver) is part of these Terms, as if it were written out here in full. It applies to every dispute about these Terms, any purchase, your account, the Website, and the Software. It includes the informal resolution step, small claims court, the class action and jury trial waivers, and the 30-day right to opt out. One opt-out email under Section 17.4 of the License Agreement covers both documents.
14.2 Governing law and courts. Section 18 of the License Agreement applies to these Terms.
15. Notices and electronic communications
We may send you notices and order, renewal, and cancellation emails at the email address on your account. You agree that these electronic communications satisfy any legal requirement that a communication be in writing. We send marketing emails only if you have agreed to receive them, and every marketing email has an unsubscribe link.
16. Changes to these Terms
We may update these Terms. The version in effect when you place an order applies to that order. For subscriptions, a material change applies from your next renewal, and only if we email you at least 30 days before that renewal. You can cancel before then. Changes to dispute resolution follow Section 17.9 of the License Agreement. Your continued use of the Website after a change takes effect means you accept it for your use of the Website.
17. General
17.1 These Terms, the License Agreement, and the Privacy Policy, together with the details of your order, are the entire agreement between you and us about your purchase and the Website.
17.2 If any provision of these Terms is found unenforceable, it is enforced as far as possible, and the rest of these Terms stays in effect. Section 17 of the License Agreement has its own severability rules.
17.3 If we do not enforce a right or provision, we have not given it up.
17.4 You may not assign these Terms without our written consent. We may assign them on the same basis as Section 23.4 of the License Agreement.
17.5 We are not responsible for delays or failures caused by events beyond our reasonable control.
17.6 "Including" means "including without limitation". If these Terms are translated, the English version controls, to the extent the law allows.
18. Notice for California residents
Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice. You can reach us at support@officesilkie.com. Prices are shown at checkout before you pay. You can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
19. Contact
Neekore LLC
Email: support@officesilkie.com
Website: https://officesilkie.com